You are here: Frequently Asked Questions
Frequently Asked Questions
Quickly find answers to the most common questions on UserLock.
- Installation
- What Operating Systems are supported by UserLock
- What is the hardware requirement?
- What is the disk space consumed by the UserLock database?
- What is the bandwidth consumed by UserLock?
- Do I need to install UserLock on a Domain Controller?
- Do I need to install UserLock on a dedicated server?
- Can I install the UserLock console on another machine than the server?
- What are the protocols used for UserLock server/agent communication?
- What are the requirements for the UserLock Backup server?
- Configure client requirements through group policies
- How do I install UserLock across multiple sites?
- How to run a UserLock server installed on Windows Server 2019 with Desktop UserLock agents installed on Windows XP workstations
- License
- Database
- What are the supported database types?
- Does UserLock need a dedicated SQL Server?
- Is the UserLock database in free access?
- Can I use the same database for the Primary and the Backup UserLock servers?
- How can I define a MS SQL Server database in UserLock?
- The size of my UserLock database does not decrease after having cleaned events.
- How to use SQL Express and transfer records from the default MS Access DB
- Migrate SQL Database from a SQL Server to another one
- Configuration
- Can UserLock support nested OU's and groups in Active Directory?
- Does UserLock modify Active Directory?
- I want to delegate the UserLock administration. Do the UserLock operators require Domain administrator privileges?
- Can users stop the UserLock Agent on workstations?
- Can I install several UserLock Backup servers?
- Can the UserLock Backup server do load balancing?
- How can I migrate UserLock server to another machine?
- Enabling HTTPS on the UserLock Web Console
- How to view and modify Advanced UserLock Settings
- Agents
- Troubleshooting
- Since Windows 10 has been updated to Build 1803, users can not log on to the computers on which the UserLock Desktop Agent is installed
- If the UserLock Primary server meets an issue, what happens?
- What happens if the UserLock Primary server and Backup server are not available?
- What happens if the UserLock Primary server is down?
- UserLock disaster recovery.
- The UserLock server generates many logon events on my computers. How can I avoid this?
- I get the following warning in the system event log of my UserLock Server: 3034:MRxSmb or 4:Security-Kerberos.
- An error occurs when installing UserLock on a machine with Avast Antivirus
- Web Console - HTTP Error 503. The service is unavailable
- Web Console - "HTTP error 500.21 - Internal Server Error" (Windows 2008 R2 / 2008) or "HTTP error 404 File not found" (Windows 2003)
- Web Console - Error message "Server Error in '/ULAdmin' Application".
- Web Console - "ERROR [28000] (...) Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
- How to check Windows services and network protocols requirements
- How do I resolve the “Conflicted Installation Detected” in UserLock?
- How to update the status of one specific computer in Agent distribution
- How to fix the _No encryption provider available_ error for administration from a remote workstation?
- Powershell
- UserLock PowerShell: How to do a massive user sessions reset after a general power failure.
- Powershell - How to use UserLockPowerShell on Windows Server 2008 R2 or Windows Server 2008
- Why is no UserLock PowerShell cmdlet available from a standard PowerShell console just after the UserLock installation?
- Home
- Getting started
- Use cases
- Reference
- F.A.Q.
- Installation
- What Operating Systems are supported by UserLock
- What is the hardware requirement?
- What is the disk space consumed by the UserLock database?
- What is the bandwidth consumed by UserLock?
- Do I need to install UserLock on a Domain Controller?
- Do I need to install UserLock on a dedicated server?
- Can I install the UserLock console on another machine than the server?
- What are the protocols used for UserLock server/agent communication?
- What are the requirements for the UserLock Backup server?
- Configure client requirements through group policies
- How do I install UserLock across multiple sites?
- How to run a UserLock server installed on Windows Server 2019 with Desktop UserLock agents installed on Windows XP workstations
- License
- Database
- What are the supported database types?
- Does UserLock need a dedicated SQL Server?
- Is the UserLock database in free access?
- Can I use the same database for the Primary and the Backup UserLock servers?
- How can I define a MS SQL Server database in UserLock?
- The size of my UserLock database does not decrease after having cleaned events.
- How to use SQL Express and transfer records from the default MS Access DB
- Migrate SQL Database from a SQL Server to another one
- Configuration
- Can UserLock support nested OU's and groups in Active Directory?
- Does UserLock modify Active Directory?
- I want to delegate the UserLock administration. Do the UserLock operators require Domain administrator privileges?
- Can users stop the UserLock Agent on workstations?
- Can I install several UserLock Backup servers?
- Can the UserLock Backup server do load balancing?
- How can I migrate UserLock server to another machine?
- Enabling HTTPS on the UserLock Web Console
- How to view and modify Advanced UserLock Settings
- Agents
- Troubleshooting
- Since Windows 10 has been updated to Build 1803, users can not log on to the computers on which the UserLock Desktop Agent is installed
- If the UserLock Primary server meets an issue, what happens?
- What happens if the UserLock Primary server and Backup server are not available?
- What happens if the UserLock Primary server is down?
- UserLock disaster recovery.
- The UserLock server generates many logon events on my computers. How can I avoid this?
- I get the following warning in the system event log of my UserLock Server: 3034:MRxSmb or 4:Security-Kerberos.
- An error occurs when installing UserLock on a machine with Avast Antivirus
- Web Console - HTTP Error 503. The service is unavailable
- Web Console - "HTTP error 500.21 - Internal Server Error" (Windows 2008 R2 / 2008) or "HTTP error 404 File not found" (Windows 2003)
- Web Console - Error message "Server Error in '/ULAdmin' Application".
- Web Console - "ERROR [28000] (...) Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
- How to check Windows services and network protocols requirements
- How do I resolve the “Conflicted Installation Detected” in UserLock?
- How to update the status of one specific computer in Agent distribution
- How to fix the _No encryption provider available_ error for administration from a remote workstation?
- Powershell
- UserLock PowerShell: How to do a massive user sessions reset after a general power failure.
- Powershell - How to use UserLockPowerShell on Windows Server 2008 R2 or Windows Server 2008
- Why is no UserLock PowerShell cmdlet available from a standard PowerShell console just after the UserLock installation?
- Installation
- Troubleshooting
- Upgrade
- History